First to fix the ice maker, he was not able to fix it because now it seems the refrigerator has a leak, then the compressor is not working, then Cooling (Sealed) System is failing. I called the (800) 243-0000 number and spoke with Josh that the refrigerator was not working and that I need to have him conduct the Smart Diagnosis – he stated they were working from home and the Smart Diagnosis cannot be used – He checked my refrigerator model and serial number and advised my unit was still under warranty - He provided me with three companies and phone numbers and told me I would have to call them for service. Wasn't it to cover parts/labor 5 extra years because those models are bad? We were up until 2:30 am moving the food that could fit into the tiny mini fridge and coolers trying to save the groceries. The best way to find out for sure is to check product documentation. Accordingly, we are proud to honor the same warranty Won't reimburse the food, too, because you can't have both, god forbid, but in reality, you're going to get nothing for all this time & energy spent. Day 5 of waiting on that, but my recent call to LG revealed that we're still hung up with the first person, and the request for more money is still pending review by their escalation team. Or should I not buy it and call LG next time the compressor goes out. But if you're not a customer of that carrier (if you took the phone to another carrier) you probably won't be able to make a warranty claim as they won't be willing to deal with someone who isn't their customer. To use your service plan, you need to contact the number on the bottom of your receipt (which you don't have) or in your service plan booklet. Huh? Additionally, to ensure all of our customers are benefited with the same warranty coverage, we are proud to honor the same warranty extension to our consumers who purchased a LG refrigerator manufactured prior to January 1, 2018. 12 months. Please guide me. 2018. LG, listen up: you are losing brand loyalty and long time customers. OR LG WILL ISSUE ME A REFUND? While under warranty the ice maker froze and the fill tube cracked. It includes: You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! © LG Electronics. * Coverage begins from the date of the purchase. LG may at its discretion authorise a free of charge repair, if in LG's opinion, the phone, battery or accessories needs repair because of a manufacturing or materials defect, appearing and notified to LG in accordance with this warranty, within such period. I bought the TV new from a pawn shop for $1200, I was able to register the 1 year warranty with LG because I found out where and when the original purchaser bought it originally, without a receipt I was unable to get the Squaretrade warranty, which I … But guess what, 3 weeks later and it broke AGAIN. Each LG product has a different set of warranty conditions, so please refer to information below. How many others like me are out there that are angry enough to do the same? We have only owned this unit 16 months. Being longtime LG customers, we are HIGHLY disappointed with the product and with the customer service we have received. Here are some tricks for fixing it even if your warranty doesn't apply. Warranty Proof The Sales Receipt or Purchase Invoice showing the date of purchase of the Product is the proof of date of Purchase. They do allow you to email in a service request through their website. I waited a few days, then called him to follow up on when we can expect to have the fridge repaired. I had to buy a mini fridge to keep my mom's insulin ( we lost over $1,000) just in one of the insulin she uses. Oaxtepec, The repair would be covered for the refrigerator with or without the purchase receipt. At least local repairman are willing to work on them. Waited through the weekend nothing. How many millions of dollars will you lose now that your most loyal and long-term customers are never going to buy your brand again? The dishwasher bearings went out a few months ago and although covered under a 5 year LG warranty, I can get no one to warranty service it as they don't want to work with LG, I have to pay out of pocket and the main all in one enclosed bearing system is a $700 part for a $800 dishwasher. Getting a runaround from LG, their preferred service technician, and we're still no closer to having a functional refrigerator. First to fix the ice maker, he was not able to fix it because now it seems the refrigerator has a leak, then the compressor is not working, then Cooling (Sealed) System is failing. OK I received a reply from LG regarding this post. ? That I can empathize with. If you want to get involved, click one of these buttons! This is something that they cant fix but it should be under warranty with LG. We've now gone for over a month without a functional refrigerator. the webpage where I suppose to submit it is not working. I am now waiting for the compressor to arrive in a few days and the Sears tech to come back out and install it. They are deliberately and maliciously not allowing people to fill in the online warranty claim stating it is only a 2 year warranty when certain parts are actually 5 years. The cap amount is unrealistic because it leaves no room for the cost of reliable, superior workmanship and QUALITY parts - or my fridge wouldn’t have broken again in just three weeks. DOES LG STILL REPLACING MY REFRIGERATOR AND HONOR MY WARRANTY? The LG Warranty Web Site (www.lg-dfs-warranty.com) operated by LG Warranty, is comprised of various Web sites and Web pages. We have kids so not having a refrigerator for a month is not an option. Seriously shaking my head. Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. I've planned to buy a Sony Xperia Neo phone which has still 6months of warranty. I had called and had a Sears technician come out and asses this. I joined the lawsuit, we'll see what happens there, but they don't care. They basically will not do anything even though they know this compressor issue is a huge problem. 6 months. I will never buy LG products for my home again. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! They I being almost 2 months with this issue and I have an elderly parent living with me who depends on her insulin to be refrigerated. I hope you see how bad your customer service choices have been. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. I don’t love my fridge enough to have to wait AGAIN now that it broke just three weeks after the first repair knowing how much food I will lose and how long I have to wait and live like this again. © LG Electronics. If repair Only got worse, the freezer quit staying cold enough. The warranty is expiring and I need to get it checked out. Rather just have ours fixed please help! , i should said , nothings to do with LG services. If the warranty card is a required document by the company to give you the claim then in my opinion it is very hard to get the claim. A technician has come to our house a few times now. The lady told me to wait a moment while she checked this info (i'm assuming she had no idea what i meant when i said i got it from LG … period policy for all of its refrigerators on January 1, 2018. So... in a way, nothing has changed. I am reading all of the posts (comments) here. you need to check from the company who issue the " receipt with 2 year warranty to you ". Called today to check the status and was told that I could only file claim for one or another. @JamalofLG i had lg technicians check my non working fridge. ** Proof of purchase will be Since i game a lot on my tv i was sad to see my expensive LG OLED C7 get burn-ins after one year of usage. and diagnose the problem. I was so annoyed watching burned-in icons whenever i watched a film or … The LG Warranty Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. We were an LG household, for all appliances. Model LMXC23746. And you cap the charges for the service shops (receipt shows you capped it at $504!) Our fridge stopped cooling <4 years after purchase. Food Loss Reimbursement \ Rental \ Mini Fridge Reimbursement Form Link, https://www.lg.com/us/support/reimbursement. Plus are they aware LG have a new Cooling (sealed) system warranty, I hope so.. Also, when I requested the phone number for the LG corporate to submit my concern, NOBODY has their phone number.... Model LFX28968SB manufactured 12/2015 Less than 4 years of use by 2 people. According to LG’s policy, the receipt is required to prove she bought … required for all units. I received the check quite promptly. Long story short, I purchased an 65EF9500 at the end of 2015 as a new 2016 model, this is when the panels were first introduced and we spent $5500+tax. Thanks! Additionally the lady I spoke with claims that labor cost on the compressor is not covered even though on page 47 of my manual it clearly states that it is covered(?! Not because it will always cost more than that, but because you cut it so close to the margins and the attitude it sets with the shops. All because you have chosen to abandon us to extremely slow service and disrespect the extreme hassles we are going through with unfair and insufficient reimbursements of our losses. Sign In with Twitter You’ll probably run your brand into the ground permanently because of how long you chose to play in the gutter. LG Electronics guarantees free repair service to its products within the warranty period through its Authorized Service Centers. If you are experiencing issues with your unit, please send me a message at https://lgcommunity.us.com/messages/add with the information below to have service scheduled. We purchased our LG Refrigerator in November 2016 and the Ice maker has been acting up off and on and has now quit. @JamalofLG i had lg technicians check my non working fridge. I've filed a complaint with the BBB and won't let up on LG. The LG Warranty Web Site (www.lg-dfs-warranty.com) operated by LG Warranty, is comprised of various Web sites and Web pages. Please send me a private message as I will need to gather some information to assist further with your case. The problem is with the compressor as told. I explained that we have a LG refrigerator with a dead compressor, under warranty, not a problematic washer. PEACE OF MIND IN UNCERTAIN TIMES. The linear compressor broke in July. Much cheaper for you in the long run. is there another way that I can get a copy of it? Now on second complete failure. Are we able to get reimbursed for a mini fridge? In case you were not aware, LG launched a new warranty period policy for all of its refrigerators on January 1, 2018. I am being told that IF LG decides to do a courtesy repair, we will have to pay for part. We all know it, anyone who has dealt with them knows it. I know they aren't going to fix it. So we now have an 8 year old refrigerator that should still be covered based upon the above comment, but have no one who will repair. The warranty is one year parts and labor for an LCD TV. Please help in my claim without bill. This involves FOOD! I have a washer & dryer the washer went out at three years, likely I bought a third party warranty . The site then directs one to "find an out of warranty technician" and pay out of ones own pocket for something that is indeed covered. And I was one of your most loyal and patient customers! Demo rods are not covered under warranty. WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR ... To Prove Warranty Coverage Retain your Sales Receipt to prove date of purchase. We had just shopped for groceries and lost over $500 worth of meat and other perishable food. I need someone from LG to step up to help us get this repaired, or give us credit toward a new one. Bought in 11/2016. G. Loomis rods are covered by a Limited Lifetime Warranty against non-conformities in workmanship and materials for the life of the original owner. A week later after he came for the 2nd time the refrigerator has stop cooling at all. Designed with you in mind, LG products offer innovative solutions to make life good. For I don't understand why is so hard to help a 20 yrs value LG customer. The service number is 1-800-243-0000. Register your LG product for a Chance to WIN A PRIZE. i lost my proof of purchase receipt and I need to get my phone fixed. It is looking like we will not have a fridge for over a month. The only repair shop in western NC is telling us it will be another 2 weeks before they can replace our broken down unit. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. June 6, 2020 1417 hours I realized the refrigerator and freezer were no longer cooling and everything was melting and becoming warm. She hadn’t registered the warranty with LG. I haven't had use of this fridge since Sept. 11. LG French Door Refrigerator is a piece of junk. These problems are nothing new to LG. Good is spoiled and we are at a loss of what to do. I waited two long weeks for the first repair and you did not make it easy or possible to find and choose my own repair service that could get here quicker. We bought it from Sears. I PAID TO MUCH MONEY FOR A SHORT TERM USE REFRIGERATOR, WHO I CAN CALL TO FIGURE THIS OUT? In this case you should contact the … It has 10 year warranty. LG - GET YOUR ACT TOGETHER and fix what you make. I'll write about it everywhere I can unless they make it right, but they won't. The warranty has expired, but shouldn't the repair have a warranty? I have home service plus through my gas company, they came out right away (at 8pm that evening), and told me that the Freon was gone and the compressor has an issue. A technician has come to our house a few times now. Bad compressor allegedly, replaced twice. They're making billions off us. This is a horrible company. Going to add yet another story to this thread, but I'll be short. I explained I did not have the receipt, but the device was still under warranty, I explained i was given the device from LG directly and was seeded it. Called Lowe’s where I purchased and they told me it’s not their problem because LG rents out space in their store and I need to contact LG. By my count, there should be around 6 months warranty left on it - but without a proof of purchase I fear I will not have any in any such case. May have to get a lawyer to help me help them see the light. LG Service Plans for home appliances. The fridge has a sticker with serial number on it. Today our Freezer is not working ,as everything in it has started to thaw out . LG has a serious problem of support in the U.S. LG does not have the technicians, poor support in parts for 3rd parties (if we can ever get anyone to show up?) Hard to get delivery on a large unit now - fortunately it was in stock at our local Lowe's, the kind clerk had it loaded on a truck ready to go out. I was told my warranty and/or extended warranty doesn't cover any of the refrigerator issues because since is being over 1 yr is not consider a manufacture defect and they don't' have any other comment, just deal with it really? First one in 2018 took over a month to fix. I purchased an LG refrigerator AND dishwasher at the same time 2/2016. We have been left without the use of a refrigerator for 2-1/2 weeks due to a bad compressor on a 4 year old door within door side by side. Keep your major appliances protected by purchasing an extended warranty or protection plan today. If the original factory warranty on your eligible LG Home Appliance, LG Home Entertainment product, or LG Mobile Device is set to expire between April 1 and June 30, 2020, LG Support is here to help. Sign In with Facebook. How to Get Free Repairs Without a Valid Warranty. I look forward to your reply for any help. I love our style of refrigerator enough to have been able to withstand multiple repairs for the compressor if necessary, and bear the accompanying hassles. Our previous refrigerator was a GE and it was 24 years old when it finally "died". It was fixed with a medium amount of hassle. The LG Warranty Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. I started the online claim process through LG website for the refrigerator but it won't let me "continue" as it states it's "out of warranty" which is not true, the compressor is covered for 5 years! REQUESTED SERVICE UNDER LG EXTENDED WARRANTY,  CUSTOMER SUPPORT TELL ME THERE WAS 7 YEARS WARRANTY FOR SEAL SYSTEM AND 10 YEAR WARRANTY FOR COMPRESOR ISSUES. After consideration, we thought But it's fine, I'll stick to American products from now on, as long as I can. But reliable means TIMELY repairs and replacements too, and properly taking care of your customers’ losses. Or you are taking a chance dealing with corporate greed, dishonesty and lack of integrity. Enhanced Customer Care Program. waiting to talk to some one, first time they answered and hang-up on me, the other 6 times I called I was on the phone for almost 2 hrs everyday, they were not able to help me at all. Really? We are having a fight with LG now over our LG LFXS29766 (French Door Refrigerator). Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. @JamalofLG I have an LG technician coming and is asking for a proof of purchase or a receipt. Our story: We have the French Doors refrigerator with the extra drawer between doors and bottom freezer. Purchase invoice or purchase receipt) along with corresponding model and/or the serial number of the unit must be presented when requesting service under warranty. You try to live without a refrigerator. Unconscionable. I was told LG will reimburse for it, until know I have not being able to submit my claim. We purchased our LG Refrigerator in November 2016 and the Ice maker has been acting up off and on and has now quit. Have had 5 repairs, going on 6 which won't happen until December. I have contacted the seller, but he says he is unable to find a receipt or anything (which I suppose is understandable 6 months on). Register your LG product for a Chance to WIN A PRIZE. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. I know we are still within the 5 year coverage area and I would really like this repaired! Don't, just don't. Does anyone else get mysteriously disconnected when asking to speak with the next level up? warranty extended its labor portion of the warranty to 5 years for its cooling LG refrigerators come with a five-year warranty for cooling (sealed) system components and a 10-year parts and five-year labor warranty for the linear/inverter compressor. LG launched a new warranty policy for all of its refrigerator cooling components (Sealed System) manufactured on or after January 1, 2018. Under the LG Refrigerator Class Action Settlement, LG is implementing the following immediately: LG will provide Settlement Class Members with an extension of their limited warranty to five (5) years after the date of purchase of the LG Refrigerator at issue, with Labor Costs to be fully covered and the other Enhanced Customer Care benefits described above. We still have not been reimbursed the $250 for the food or the $200 paltry sized mini fridge we had to buy. is needed*, please call our Customer Interactive Center at 800-243-0000 where But NOT enough to bear this slow service that costs me so much in food and you not reimbursing us for the full amount we lost or the full price of a mini fridge large enough to actually hold enough food for a family of five. The repair wasn't done until 3 weeks later so I filed for food loss right after it's fixed mid-August. example, if it is now June 1, 2019, and you purchased your refrigerator on June I bought one. In my manual on page #47 it clearly states that parts and labor on the compressor is 5 years. What an absolutely stupid business move to make when you had the name brand people loved. You cap the reimbursement to not compensate for the amount of food that fits in your style of fridge. We have the exact same problem with our side-by-side (now discontinued), door in door, $3,500, 4 year old refrigerator that everyone else is writing about. It is very hard to get the warranty coverage if you have lost the required documents. 6 Tips for Advancing Your At-Home Cooking, https://lgcommunity.us.com/discussion/comment/22175#Comment_22175, https://lgcommunity.us.com/discussion/comment/22474#Comment_22474. They don't care that you threaten to not buy their product. All LG Mobile Devices. They do offer in home service for 30 inches and larger. UNACCEPTABLE. LG TV Warranty Information. The fridge has a sticker with serial number on it. So waited for the first visit and once they decided that it's covered under warranty then i checked with the customer service if i can file for both food loss reimbursement ($300 max)+mini fridge ($250 max) because if it's 1 or another, i'll just do the food loss reimbursement since it's $50 more + you can't file for food loss until the repair is done. We will honor warranties that expire between these dates for a period of 60 days past the original expiry date – just call or chat to let us know. But I'm not able to claim it as i have lost my purchase receipt. Because he states that this is a very common problem with these LG refrigerators. NO! Also for the last few weeks the Fridge does not seem to get below 46-48 degrees even when set on 33 and our food is going bad quickly because of that ( Milk does not last more than a few days) . WHAT ELSE CAN I EXPECT BESIDE BEING WITHOUT FREEZER FOR 15 DAYS SO FAR? (sealed) system components, please see below chart for details. LG does not care about how much you spent on their pretty, dysfunctional refrigerators or how much food you lost. He offered immediately to come look at our washer (?) Contacted LG and guess what they said...it’s Lowe’s issue. Check your paperwork to find out how you make a claim. The LG Warranty Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. an agent will work with you to resolve your issues. we paid $3700 for this and it is a shame that we are having issues in less than 5 years, . Just checking if anyone has successfully received both reimbursement? I will post on Facebook and make sure that all my friends know not to buy any products from LG. This isn’t like a dishwasher. They'll always have customers since their fridges are pretty & they splash the warranty info on the front that is longer than other companies, but utterly useless. The warranty has to be claimed through the original carrier that it was purchased from. store in which you purchased the unit, available when contacting an agent. Things break. Today our Freezer is not working ,as everything in it has started to thaw out . So you don't need the receipt. And I JUST went shopping two days ago spending over $400 believing it was now safe to rely on the repairs. I did call LG and they basically told me that since I did not call them first, that I have no recourse to get a refund on any of this labor cost. Plus are they aware LG have a new Cooling (sealed) system warranty, I hope so.. Well, that was more than 3 weeks ago. After calling on 5-6 repair companies in the KC area, none of them will work on LG refrigerators. You may want to use your warranty or guarantee if you think it’ll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. If you want to get involved, click one of these buttons! (I suspect he is authorized to work on LG). I HAVE RNN AND APN #'S TECHNICIAN COME THIS MORNING AND HE SAID THERE IS UNREPAIRABLE ISSUE, HE WILL SEND HIS REPORT TO LG AND I HAVE TO WAIT COUPLE DAYS FOR LG RESPONSE. Every time something else stops working. It’s been 35 days, 35!, and we can’t get service. Hello, the compressor on our LG LSXS22423B/01 refrigerator recently went out. Generalities are useful for determining whether even to bother looking for the receipt or user’s manual. I'm so pissed at LG right now, so this is a partial venting and partly to let others know about LGs warranty practice. It has 10 year warranty. Rod must be registered within 30 days of purchase on the G. Loomis website to activate warranty I tried to called customer service for the past 2 weeks, almost everyday I wait 1.5 hrs. We are not being charged for the compressor but we are charged $425.55 for labor. Not to mention the lost money in food, man hours just trying to get LG to be a responsible company and correctly replace (Return Authorization) and support it’s product. Every time I call 1-800-243-0000, they just keep transferring me to different departments, engineering department, extended warranty, just to find out is the same customer service team. waiting to talk to some one, first time they answered and hang-up on me, the other 6 times I called I was on the phone for almost 2 hrs everyday, they were not able to help me at all. cost to you whatsoever, parts or labor! I called Monday and they said that a technician had not accepted the ticket so they have to escalate.......I am on day 5 with no fridge, and they just came back saying that a tech will be out to look at the fridge next Friday....based on what they find they will order new parts which will take 1-2 weeks and then we reschedule the tech to come out and install. Where there is one there are thousands. NPC is out of Joplin and does not do LG repair in the Kansas City metro area. and LG is deserting it’s customer base. Shame on you LG. We bought a VERY EXPENSIVE refrigerator in which the cooling system has failed. ), 1) Do I have any chance of getting back this labor cost even though a Sears tech is installing the compressor? In case you were not aware, LG launched a new warranty . The IMEI will be in their system, so a receipt shouldn't be ncessary. 2) The Sears tech wants to sell me a 3 year warranty. 1) Warranty is confined to the first purchase of the LG product only & is non-transferable. Just remember, even if it’s been over a year, you may have purchased an extended warranty or other insurance services. But they'll keep sending a guy. Why A&E continues to come is beyond me. Intermittent cooling in both freezer and fridge. Also for the last few weeks the Fridge does not seem to get below 46-48 degrees even when set on 33 and our food is going bad quickly because of that ( Milk does not last more than a few days) . Please have the receipt or invoice, from the Sign In with Twitter we paid $3700 for this and it is a shame that we are having issues in less than 5 years, . 6 Tips for Advancing Your At-Home Cooking. 2, 2014, your refrigerator will be repaired as to the Cooling System with no We have an LG LFX 31925 ST model refrigerator that has a failed compressor. They know, too. It will let you down, and the company doesn’t care. I spoke with several former LG repair specialist who informed me to; 1) stay away from LG appliances, and 2) LG doesn't fully compensate repair shops for the time and expenses they incur and so many shops will no longer repair their products. May I ask how I can still get the repair covered without it? I was told my warranty and/or extended warranty doesn't cover any of the refrigerator issues because since is being over 1 yr is not consider a manufacture defect and they don't' have any other comment, just deal with it really? The new Yes, my fridge was full of turkey and fixings getting ready for Thanksgiving. It looks like you're new here. Walmart service plans ("warranties") require a receipt, but they actually don't go directly through Walmart. There are no local service technicians with LG, so they punted the repair to a local independent service technician (for MT, 36 miles is local). Please guide me. What about the class action lawsuit that made you extend the warranty 5 extra years on the covered models in the suit? Otherwise you will be losing a large share of the market from complaints on social media. Sign In with Facebook. I do not've the bill receipt and if on any stage in the remaining 6months, if i experience any problems in it, Will i be able to resolve it without a bill receipt in any of the SE service centres? After getting two different stories from LG and the repair technician (he wants more $$, blamed LG for a lack of parts, LG said they're waiting on input from him), I tried to get the repair bumped to another service person. Check Your Receipt or User’s Manual. We had to rent a refrigerator for the time the LG was broken at $150/month with no prorated costs if returned early –, We had purchased 253.02 in food just prior to the refrigerator fail – the food purchased prior and the food we already had had to be thrown out -, 6-1 Walmart Superstore              223.65, 6-7 Publix Supermarket               29.37, https://www.classaction.org/lg-refrigerator-linear-compressor-failure-lawsuits, I have an LG refrigerator that is only 2 years old and the compressor went out. Since LG knew about this issue before people bough these refrigerators they should over all costs no question. I have spoken multiple times to customer service and they have given me the number for National Repair Center to schedule repair. All Rights Reserved 2020. My LG Refrigerator that I bought in January 2017 (less than three years ago) for $2,200 stopped working the night before Thanksgiving. My advice... just don't purchase anything LG. Clearly with some of the other posts in other areas of this forum there is a major design flaw with the LG Refrigerator Ice Makers. Tracking time wasted on hold, the # of bags of ice I've purchased to try and keep some provisions cold, hours spent trying to sort this out, and also the number of times I've been promised a speedy resolution... it's unconscionable that a company functions this way. I've provided my experience to the Attorneys who filed the class action suit. The Plasma TV warranty is for two years. When I bought my phone, I asked for a soft copy of the receipt that was to be sent to me in my e-mail, however I never got one. In time the burn-ins were getting worse and worse and the warranty ended. LG Service has gone down the tubes. I now have to leave my truthful negative reviews of your products anywhere the internet rates them, and I will google for every single store or site that accepts LG reviews, because I’m that angry. I realize now that I should have called LG first. How about you provide more repair personnel in our area! The new warranty extended its labor portion of the warranty to 5 years for its cooling (sealed) system components, please see below chart for details. Every time something else stops working. This was NOT a cheap refrigerator.....LG needs to make this right and make it right quickly. LG Hausys makes no express or implied warranty (including, without limitation, the warranties of merchantability, fitness for a particular purpose even if that purpose is known to seller or from any course of dealing or trade usage) regarding the product. Warranty Period LG Electronics, since 1st July, 2012, is providing warranty on its product for a period of Twenty-Four (24) months or Two (2)years in respect of service On all LG Products in Nigeria. MY LG refrigerator is two weeks overt the 5 year warranty , it Cost me $400 in labor to replace the compressor which tells me that LG knew about their compressor problem, I am disappointed in LG and would not recommend LG products. Same on the dishwasher. The problem is with the compressor as told. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. the warranty is cover by the once who " collect you money ". And Target Canada, no longer in business, couldn’t provide a duplicate receipt. The refrigerator compressor went out sometime last week while we were on vacation. I also have an LG TV I'll keep my fingers crossed that it will not break down prematurely. ( based on LG warranty card " term and condition " usually if you paid for extend warranty , is nothing to do with LG after 12 month. Started out with ice maker not working, all the help, hints, videos, nothing fixed the issue. The warranty or guarantee could be on your receipt, in an email or given to you as a separate leaflet. No longer does LG mean top quality and reliable. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. Shocking . So i bought the mini fridge and filed for its reimbursement first. Both are not working due to main mechanical part failures. ... and return the faulty item in the new packaging with the new receipt. I am waiting over a week to have a technician come to look at our refrigerator as we think it's the compressor. I have returned home to significant damaged wood flooring, mold on baseboards of refrigerator built-in cabinet and all the food in the refrigerator spoiled. If you message me your information, I can have your case reviewed to see what can be done. When I called, my call was answered quickly. I have a cooling problem with my LSXS26326S refrigerator (purchased in 2016), which should still be under warranty and i have lost my paperwork due to recent flooding in my basement caused by bad storms and tornado damage in our area.. Is there anything I can do? So frustrating! Hi . Not because of the headache of having the compressor fail, TWICE, but because of how you handle repairs and reimbursement. The LG Warranty Web Site (www.lg-dfs-warranty.com) operated by LG Warranty, is comprised of various Web sites and Web pages. A week later after he came for the 2nd time the refrigerator has stop cooling at all. Now, one year after the repair it has done it again. The last case number they gave me is TCC200909812640. Sales receipt or proof of purchase required. They said they'd replace it after 3rd fix, they didn't. My recommendation to potential buyers is stay away from LG appliances. Should I buy this? the same coverage should be benefited by all our consumers. WHAT IS GOING TO HAPPEN SINCE I LOST MY PURCHASE RECEIPT? What a crappy dishonest company. Please help in my claim without bill. It looks like you're new here. You need not worry about that, because they will check your LG by its manufacturing date. We had to wait almost two weeks for a repair. I tried to called customer service for the past 2 weeks, almost everyday I wait 1.5 hrs. It's 4 yrs old. Hmm.... seems to happen every call now. He ordered the new compressor and will be back in a few days to replace the compressor when it gets here. You'll need information on the receipt to proceed with using the service plan. But I'm not able to claim it as i have lost my purchase receipt. The LG manufacturer warranty is only valid when accompanied by the original invoice, sales receipt or confirmation from LGE UK of the warranty period. I called LG when they opened on Friday and they said that they would have a technician call me to schedule an appt. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. All Rights Reserved 2020. So you’re saying if I need repairs after the warranty work I must have my receipt to get it serviced? which only guarantees that we will get subpar, shoddy repairs or parts! I am sooooo frustrated! Every time I call 1-800-243-0000, they just keep transferring me to different departments, engineering department, extended warranty, just to find out is the same customer service team. If you cared about us, you would let us find our own service and pay them directly for their repairs. 2) Proof of purchase (i.e. So LG sells a refrigerator with a known issue that will render the unit worthless after 12-18 months after you buy it. They I being almost 2 months with this issue and I have an elderly parent living with me who depends on her insulin to be refrigerated. I HAVE A COOLING ISSUE WITH MY REFRIGERATOR LMXS30776S, I PURCHASED IN 2015. 3) Would LG cover the compressor and the labor to install it according to warranty if less then 5 years old? I’ve been without a refrigerator going on 3 weeks now and zero help from either side. Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. coverage to our consumers who purchased a LG refrigerator prior to January 1, LG's reply is simply, "we'll give you up to 250$ to rent a mini-frig." Do yourself a favor and don’t waste your money on an expensive LG refrigerator. CSR said I can be reimbursed for both after checking with his manager. You are not reliable. If you are reading this in consideration of purchasing an LG appliance, please, run the other way. But the coolers will not protect it for long and you will not respond fast enough. This is unacceptable and I will not put up with this. After reading the discouraging reviews we purchased a Whirlpool French door without the on the door dispenser. Thank goodness we live within 5 miles of the store! They already got your money. If the serial number is defaced, missing or illegible, the warranty with LGE UK is null and void. Had to wait for a week before anyone could come out to diagnose so all the food is definitely spoiled because even though they offered the mini fridge reimbursement, I didn't want to risk buying it and turned out i'm not eligible for LG service. They said they'd reimburse the mini fridge I bought, nothing yet. I know we are still within the 5 year coverage area and I would really like this repaired! I’m now looking to other brands for the first time in 15 years. Customer Service is a joke. Other parts replaced. I don't understand why is so hard to help a 20 yrs value LG customer. They will not hold up to the test of time. Won't stay cool longer than a week.
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